Terms and Conditions

Effective Date: January 12, 2026

Welcome to Hygeia Plastic Surgery. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. DEFINITIONS

• “Services” refers to all medical, surgical, and cosmetic procedures, consultations, and related services provided by Hygeia Plastic Surgery.
• “Website” refers to the Hygeia Plastic Surgery website and all associated web pages.
• “User,” “you,” or “your” refers to any individual accessing our website or using our services.
• “We,” “us,” or “our” refers to Hygeia Plastic Surgery and its affiliated healthcare professionals.

2. ACCEPTANCE OF TERMS

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy. These Terms constitute a legally binding agreement between you and Hygeia Plastic Surgery.

3. USE OF WEBSITE

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website. Prohibited activities include:

• Transmitting any unlawful, threatening, defamatory, obscene, or offensive material
• Attempting to gain unauthorized access to our systems or networks
• Interfering with or disrupting the website or servers
• Using the website to transmit viruses, malware, or other harmful code
• Collecting or harvesting personal information of other users
• Using automated systems or software to extract data from the website

4. MEDICAL SERVICES AND INFORMATION

The information provided on our website is for general informational purposes only and does not constitute medical advice. You should not rely solely on this information for making decisions about your health. Always consult with qualified healthcare professionals regarding any medical condition or treatment.

All medical services are subject to proper consultation, evaluation, and the professional judgment of our healthcare providers. We reserve the right to refuse service to any individual if we determine that the requested procedure is not medically appropriate or in the best interest of the patient.

5. APPOINTMENTS AND CONSULTATIONS

Appointments must be scheduled in advance. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Failure to attend scheduled appointments without prior notice may result in cancellation fees.

6. PATIENT RESPONSIBILITIES

As a patient or prospective patient, you agree to:

• Provide accurate and complete medical information
• Follow pre-operative and post-operative instructions
• Attend all scheduled appointments
• Inform us of any changes in your health status
• Ask questions and seek clarification when needed
• Pay for services as agreed
• Respect our staff and facilities

7. FEES AND PAYMENT

All fees for services will be clearly communicated before treatment. Payment is due according to the agreed payment schedule. We accept various payment methods, which will be specified during consultation. Failure to make timely payment may result in suspension of services or legal action to recover outstanding amounts.

8. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, images, and software, is the property of Hygeia Plastic Surgery or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Hygeia Plastic Surgery shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services. Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the services.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

10. MEDICAL RISKS AND DISCLAIMERS

All medical and surgical procedures carry inherent risks. These risks will be explained during consultation, and you will be required to provide informed consent before any procedure. We do not guarantee specific results, and outcomes may vary among individuals.

11. PRIVACY AND DATA PROTECTION

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites. Accessing third-party links is at your own risk.

13. TERMINATION

We reserve the right to terminate or suspend your access to our website or services at any time, without notice, for any reason, including violation of these Terms. Upon termination, you must cease all use of our website and services.

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Albania. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Tirana, Albania.

15. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Hygeia Plastic Surgery regarding your use of our website and services, superseding any prior agreements or understandings.

18. CONTACT INFORMATION

If you have any questions or concerns about these Terms, please contact us at:

Hygeia Plastic Surgery Address: Fushë-Mëzez, Kashar, Tiranë Km 01 i Rrugës dytësore të Autostradës Tiranë-Durrës Secretariat: +355 4 23 90 000 Emergency: +355 4 23 23 000

By using our website or services, you acknowledge that you have read and understood these Terms and Conditions.